FREQUENTLY ASKED QUESTIONS
We know you may have questions, and we’re here to help! Whether you’re wondering about shipping, returns, sizing, or product care, you’ll find all the answers you need right here.
GENERAL INFORMATION
How do I track my order?
Once your order is shipped, you’ll receive an email with a tracking link. Use this link to monitor your shipment’s status in real-time.
How long does delivery take?
The delivery times may vary based on location. See our shipping policy for more information
What payment methods do you accept?
We accept all major credit cards, PayPal, Klarna, Google Pay and Apple Pay. See the bottom of the website for all payment methods.
ORDERS & SHIPPING
Can I change or cancel my order?
Orders can only be modified or canceled within 1 hour after being placed. Contact our support team immediately if you need assistance.
Do you ship internationally?
Yes, we ship worldwide! Shipping costs and times vary based on your location. See our shipping policy for more information.
What are the shipping costs?
Shipping costs are calculated at checkout based on your shipping address and selected delivery method. We offer free shipping on all orders above €75.
What if my package is lost or delayed?
If your package hasn’t arrived within the estimated timeframe, please contact our support team with your order number for assistance.
RETURNS & EXCHANGES
What is your return policy?
We accept returns within 14 days of delivery, provided the items are unworn, unwashed, and in their original packaging. See our return policy for more information.
How do I make a return?
After contacting us, we will send you the steps to return your items. See our return policy for more information.
How long does a refund take?
Refunds are processed within 5-7 business days after we receive your return.
Can I exchange an item?
Exchanges are available for different sizes or colors. Simply process your return and place a new order for the desired item.
PRODUCT INFORMATION
How do I find my size?
Use our size guide, available on each product page, for detailed measurements and fitting tips.
How should I wash my clothes?
Wash items inside-out with cold water and mild detergent. Avoid bleach and tumble drying for long-lasting quality.
Do you offer warranties on your products?
Yes, we provide a 30-day warranty against manufacturing defects.
SUPPORT & CONTACT
You can reach us via email at info@xvici.com or through our contactform available on the website. We aim to respond within 24 hours during weekdays.