Shipping policy

Shipping Policy

 

Processing Time

• All orders are processed within 1-2 business days (excluding weekends and holidays).
• Once your order has been processed, you will receive a confirmation email with tracking details.

Shipping Times

• Netherlands & Belgium: 1–3 working days
• Germany: 2–3 working days
• Rest of Europe: 2–4 working days
• Rest of the World: 3–5 working days

Please note that shipping times are estimates and may vary due to external factors such as customs processing and courier delays.

Shipping Costs

• Shipping costs are calculated at checkout based on your delivery location and selected shipping method. Shipping is free on  orders above €75.

Tracking Your Order
Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your order through the courier’s website using the provided link or here.

Lost or Delayed Packages
If your order is delayed or hasn’t arrived within the estimated timeframe, please contact our support team at info@xvici.com. We’ll assist you in locating your package.

Returns & Exchanges
Customers are responsible for covering the shipping costs when returning an item. We recommend using a trackable shipping service to ensure safe delivery. For more details, visit our Return Policy.

Need Assistance?
For any questions about shipping, feel free to reach out to us at info@xvici.com.